Ryder System Operations Manager - Fleet Maintenance (Detroit MI) in CLEVELAND, Ohio
This position will be located in Detroit MI
The Operations Manager plans, organizes, controls, manages, and coordinates all functions for a group of FMS branch locations under the oversight of the Director of Operations (DOO). This position participates in strategic planning with the DOO and the VP of Operations and is responsible for budgets, profit and loss, expenditures, parts inventory and equipment, management of the assigned personnel; maintenance management, managing customer relationships and key customer metrics; management of key quality and compliance metrics; and management of key asset related metrics.
This position will collaborate with different teams across the organization to achieve overall business objectives. Collaborative relationships may include: Director of Sales (DOS) and/or Manager of Sales (MOS), Director of Rental (DOR) and/or Manager of Rental (MOR), Director of Quality Assurance (DQA) and/or Manager of Quality Assurance (MQA) and HR and other region staff positions.
Great career path!
Gain hands on experience!
Work for industry leader!
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want to work on new trucks using state of the art tools?
Do you want a position leading to a rewarding career with one of the largest transportation companies in the country?
If you answered “Yes” to these questions, you’ve got to check out Ryder!
APPLY to Ryder.com THEN CALL OR TEXT RAY @ 214.403.1257
At Ryder, we offer outstanding incentives:
Generous Paid Time Off!
Safety Gear & Uniforms provided at no cost!
Free Job training and development!
Career advancement strategies that will help you secure your future!
For 86 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and 39,000 + Employees across the US! Employee satisfaction is part of our culture.
Bachelor's degree in business, transportation or equivalent work experience
Master's degree in operations management or other business related discipline preferred
Five (5) years or more experience in managing operations in a Fortune 500 company. Experience should include but not be limited to; managing processes, recruiting and developing talent, explaining operations processes to clients and employees, solving problems, and managing in a technical environment including multi-site responsibility
Building strong strategic relationships, able to resolving disputes
Set goals/manage performance, and built talent
Competitive, Focus on execution, pushing for sustained performance improvement; capable to implement change
Empowering leadership, recognition and appreciation, supportive and inclusive
Clear Communications with employees, customers, vendors and peers. Concise, factual and influential communicator
Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Build strong customer relationships
Analyze and interpret financial data
Manage conflict and reconcile differences
Present information and ideas clearly and understandably to others
Listen, write, and speak effectively. Inform, explain, and give instructions
Achieve effective results by assigning tasks to others
Effectively plan and develop long-range strategies that successfully accomplish objectives
Think strategically and understand business planning
Exert influence on changing the status quo and exercise leadership in bringing about new directions
Find solutions to problems using creativity, reasoning, and past experiences along with the available information and resources
Work within tight time frames and meet strict deadlines
Effective interpersonal and negotiation skills
Excellent collaboration and team building skills
Demonstrate problem solving skills
Demonstrate time management and priority setting skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Highly thorough and dependable
Lean Six Sigma/Kaizen (advanced level)
Financial statements, terms, and related source documents (advanced level)
Maintenance Operations, Rental, Asset Management, Sales and Safety Transportation industry knowledge (advanced level) preferred
Manage resources including coordination of people, budgets and supplies, providing proactive guidance as well as communication to senior management with forecasted needs and planning for both short-term and long-term requirements of business
Effectively manage total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in-sourced vs. outsourced labor
Utilize sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirements
Effectively manage both union and non-union locations to create and maintain a talented, motivated, industry leading technical workforce
Maintain safe, environmentally compliant work practices, conditions and facilities, and driving a high priority safety culture through all levels of the work force
Develop, coach and manage the performance of direct reports across multiple locations
FINANCIAL & ADMINISTRATIVE MANAGEMENT:
Review financial statements, operations reports and other performance data to measure productivity and efficiency; prioritize issues and identify action plans for improvement
Full P&L responsibility for business/operations of assigned branches
Manage maintenance costs and budgets, and holding all branch locations responsible for meeting maintenance cost budgets and overall profit responsibilities
Utilize productivity and effective labor management disciplines to optimize overall net maintenance costs (running costs + unallocated maintenance)
Maximize revenue and margin or all product lines as well as at the Operating Profit level
Manage and optimize business unit overheads
Effectively manage parts and tires inventory
Ensure receivable collections and minimize DRO along with Region Finance Director and other BU personnel as appropriate
Coordinate & oversight of all administrative processes for assigned branches
Translate corporate strategies into operational priorities; convey simple direction to employees, vendors and customers; create open two-way dialogue to obtain feedback
Use computer systems and business processes to schedule work and direct maintenance and customer service activities
Solve complex problems, using data and trends, employee information, and first-hand observation/inspection of maintenance activities
Manage operations-related initiatives to ensure the highest levels of service and retention of customers
Develop and maintain relationships with key BU customers, and actively engaging with Sales organization on customer-related initiatives
FLEET AND FACILITY ASSET MANAGEMENT:
Oversee operations-related asset management activities and metrics (e.g, inservice cycle times, outservice cycle times, out of service and sub %, etc.)
Work with Asset Management organization to effectively manage life cycle of vehicle assets and optimize overall earnings and ROA for the Company
Work with the Corporate Real Estate organization to optimize facility asset management, infrastructure and related costs, including consulting and negotiating with vendors, landlords, real estate agencies and city zoning agencies, etc
QUALITY AND COMPLIANCE MANAGEMENT:
Contribute to and implementing change initiatives to meet company goals; capable to build and communicate a solid case for change; able to gather feedback from stakeholders and act responsibly in-between DOO and employees as needed to achieve change outcomes
Meet or exceed all elements of the Company’s quality-related scorecards
Ensure that all locations are operating in compliance with established Company Standard Operating Procedures and executing all corporate initiatives
Ensure that all locations are meeting or exceeding process and facility standards as developed by the Quality Assurance/Maintenance Standards organization
Ensure that all parts and related purchases are conducted through approved Company procurement programs
Ensure that all breakdowns and service calls are handled in accordance with Company policy and BU meets or exceeds established metrics
Meet or exceed all safety-related metrics
Performs other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2019-75351
Category Operations Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 8134