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The Physical Damage Claim Representative handles low to mid-range exposure physical damage claims under Ryder's self-insured, self-administered liability program. This position manages the repair of commercial vehicles working with preferred vendors as well as appraisers
Investigates and adjusts claims, as well as directs independent adjusters, experts, and other vendors in the claim handling processes
Interacts, on an on-going basis, with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants
Manages litigation to ensure claims are handled appropriately, according to the applicable jurisdiction
Assists Claim Manager in the identification of exposures and recommends solutions
Manages indemnity and expense costs properly
Interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds
Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program
Updates field operations personnel on claim status
Supervises outside vendors and experts retained to assist in the investigation
Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
Performs other duties as assigned
Bachelor's degree related field .
Two (2) years or more experience in physical damage claims
Demonstrated ability to handle and resolve low-to-mid range liability exposures
Requires strong claim technical skills
Strong commitment to the principles of customer focus
Effective interpersonal skills and ability to communicate clearly in verbal and written communications
Strong negotiation skills and ability to deal effectively with insurers
Understanding of relevant laws and regulations governing physical damage claims in the U.S.; beginner level.
Understanding of insurance coverage; beginner level.
Comprehensive understanding of relevant laws and regulations; beginner level.
Job Category: Risk Management
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R27177
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.