Ryder System Rental Sales Representative in Cedar Falls, Iowa
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The Senior Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. The Sr. Rental Sales Representative will be assist large rental volume locations. This requires the Rental Representative to work cross functionally across Sales, Marketing, Operations and Asset Management while utilizing excellent customer communication skills.
Sales & Marketing:• Handle sales and sales process for inbound calls as well as outbound solicitation• Responsible for executing the business unit's marketing plan• Maintain current accurate data within the company's marketing database• Maximize rate opportunities within the market place• Responsible for generating rental, lease and used vehicle sales leads• Maintain and expand relationships with existing customer base• Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand• Meet overall Ryder market share by successfully executing the sales and marketing initiatives
Operations & Asset Management:• Responsible for the overall profitably, operations and asset management of a rental location• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction• Maintain compliance with company, local, state, federal and other regulatory agencies• Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet
Customer:• Drive profitable revenue growth by maintaining and growing customer relationships• Responsible for overall satisfaction for all internal and external customers• Reconcile all customer concerns, issues, and disputes in order to maintain the ongoing relationship
Communication:• Builds constructive and effective relationships with both internal and external customers• Maintain composure when addressing stressful situations• Clearly articulates Ryder's product and service offerings
Open and close the rental office, perform daily yard checks, complete rental agreements and paperwork, and respond to telephone inquiries in a professional manner. Coordinate and schedule vehicle service and repairs with Maintenance staff.
The Senior Rental Sales Representative may lead and assist lower level employees.
On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Ability to get both verbal and written communication across that has the desired effect
Goal oriented, drive for results, assertive, and deal well with ambiguity
Possesses a high degree of initiative
Must have high level of energy and be a self-motivated and self-directed person
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to focus on multiple projects and activities simultaneously
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrates customer service skills
H.S. diploma/GED required
One (1) year or more Sales experience required
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.