Job Information

Ryder System Customer Service Operations Lead - Niagara Falls, NY (M-F Overnight Shift) in Buffalo, New York

Current Employees:

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You are the driving force behind our company.

Start your career with Ryder today!

*The physical work location of this role is located in Niagara Falls, NY. The work schedule for this position would be Mon-Fri, 8PM-6AM (45 minute lunch). You must be willing and able to commute to this location and work this schedule if you wish to be considered for this opening.*

*The hourly rate for this position ranges from $20.00 to $21.00 per hour, with OT potential*


Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!


The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

  • Comprehensive training and the ability to continue your professional development

  • Regional and local Ryder resources to help guide and support as we grow this offering.

  • The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!

You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.

In addition, YOU are the management and professional representative of the Ryder organization.

If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!

Essential Functions

  • Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

  • Monitor calls and be prepared to de-escalate calls.

  • Oversee all paperwork associated with orders and maintain the corresponding files

  • Maintain a current procedure book for the customer service jobs and functions

  • Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges

  • Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary

  • Compile statistical information from manifest data and prepares related reports.

  • Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules

  • Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Strong verbal and written communication skills

  • Ability to simultaneously handle multiple priorities


  • H.S. diploma/GED required

  • Three (3) years or more Customer Service experience required

DOT Regulated: No

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.




Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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