Job Information

Ryder System Application Delivery & Support Specialist in Brampton, Ontario

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The Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures employees PC issues and requests are resolved as quickly as possible to minimize the downtime impact to Ryder's business. Provide initial analysis to any software issues the business experiences.

Responsibilities:

  • Provide production support as needed to business users

  • Work to understand the business areas and applications the team supports

  • Provide training to business end users

  • Create and maintain all necessary remedy tickets

  • Maintain clear and accurate clarity information related to tickets

  • Work with development teams to understand and ensure requirements are met

  • Creates test cases (realistic business situations) and performs functional testing to ensure business requirements are met

  • Maintains and reports on issues identified during testing assignments

  • Perform other duties as assigned

Requirements:

  • Two (2) years or more Scale WMS experience

  • One (1) year or more of Node JS and JavaScript programming experience

  • Strong verbal communication and listening skills

  • Ability to:

  • Perform end user system support. Communication with end users for majority of work time

  • Understand role and pro actively guide own daily work within that role

  • Work with operation group to understand their requirements, issues or opportunities and assist in ways to change the system to address them

  • Performs work independently with minimal supervision

  • Customer service skills

  • Problem solving skills

  • Initial triage and analysis of issues identified by end users

  • Demonstrates analytical skills

  • PC and troubleshooting knowledge and skills (Expert level)

  • Warehousing activities (intermediate level)

  • SQL server skills (advanced level)

Job Category: Application Development, Delivery & Support

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 905-302-3924.


Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 905-302-3924.

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