Ryder System Shop Operations Manager Fleet Maintenance in BATON ROUGE, Louisiana
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want a rewarding career with one of the largest transportation companies in the country?
If you answered “Yes” to these questions, you’ve got to check out Ryder!
We are currently hiring a Shop Operations Manager in
Baton Rouge, LA!
Great Place to Learn, Gain Experience, and Grow
For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
At Ryder, we offer outstanding incentives:
Generous Paid Time Off!
Free Job training and development!
Career advancement strategies that will help you secure your future!
We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.
Apply today and see why a job with Ryder is what you’ve been looking for. Call us or go online to apply for one of our awesome opportunities.
The Shop Operations Manager is a fast track developmental position intended to orient experienced operations/service managers with Ryder's systems, tools, policies, and processes with the ultimate goal of completing the program and running a multi million dollar location. The goal of the position is to prepare the SOM to manage/lead a Ryder Shop Operation. May have Technicians In Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of an assigned location. The Shop Operations Manager must be able to accomplish results and ensure business objectives and labor requirements are met. The Shop Operations Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the SOM is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager II role.
2 - 4 years or more experience in a maintenance operations environment required
Demonstrated success in a Ryder role may be substituted for this requirement
Ability to professionally represent Ryder and competently interact with customer management required
Maintenance and Technical experience in a shop environment is required
Supervisory experience required. Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record required
Ability to lead and train workforce required
Must have demonstrated customer service focus, work flow analysis and management skills
Exposure to Lean/Six Sigma principles preferred. Ability to solve operational problems with minimal assistance
Ability to resolve customer issues with minimal assistance
Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to communicate effectively both verbally and in writing
Competent in basic computer skills and in a Microsoft Office environment
Knowledge of Shop Management systems preferred
Ability to work with reporting systems to pull data for analysis and decision making is strongly preferred
College degree preferred (Bachelor's or Associates) Strong vehicle diagnostics/repair knowledge preferred
The responsibilities of this position will include:
Operations Management: Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair
Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours
Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Oversee the execution of the Workflow Management process
Labor Management: Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team
Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning
Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime
Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements
Responsible for ensuring complete execution of the Customer Communication Protocol
Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service
Conduct customer visits and annual reviews as required by the Customer Care Plan Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise
Financial Management: Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for the optimization of net maintenance cost per unit
Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services
Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors
Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
Responsible for the Warranty process and maximizing Warranty recovery in the shop
Ensure data integrity in the shop management online system
Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop
Responsible for the execution of Asset Management initiatives at the shop level
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Management and oversight of vehicle specifications and vehicle in-service/out-service process
Provide input during business unit asset management review
Ensure all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work. Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list
Accountable for all Quality Metrics within the Shop
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
Ensure Cleanliness and quality of repair for all maintained vehicles
Comply with Safety and EPA regulations and requirements
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2019-75763
Category Maintenance Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 8806