Ryder System Account Lead-Shipment Management in BATON ROUGE, Louisiana
As part of the Ryder team, the Account Lead - Shipment Management will handle a variety of tasks.
A High School diploma or GED equivalent is required for this position
Experience with the requirements for freight movement (truckload, air, small parcel, LTL, etc.) is required
Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar
Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options.
Experience with Lotus Notes
A strong preference to have a Bachelor's degree in Transportation Management, Logistics, Business Administration or related field
Candidate must possess excellent communications skills, both written and verbal, and have a strong executive presence
Responsibilities will include:
Handling extensive telephone calls from internal and external customer base
Identify possible transportation problems and resolve quickly and in a cost effective manner utilize the most efficient and cost effective mode determination for Ryder and the customer
Identify possible cost savings for the customer
Receive and enter shipment level information from customers into TMC operational support systems provide logistical solutions to customer requirements and requests act as after-hours contact via pager for customer account facilitation of non-typical or specialized customer requests route shipments using enabling technologies and business processes to insure maximum value to customers assist SMR and new hires in training and on-going operational activities utilize methods and procedures to achieve process compliance and organizational goals support and maintain standard customer and operational reporting
Provide feedback and recommendations to drive continuous improvement at account and operational level data interpretation and cleansing support
Track and Trace/POD inquiries resolve and track customer complaints and issues provide feedback on SMR performance insure and promote a safe and secure work environment related duties as assigned by Management
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2018-58005
Category Operations Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 9011