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Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.
Print delivery tickets for inbound trucks and fax them to Network Carriers
Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
Manage the Open RA report (monthly)
Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
Respond to pending invoice questions from the Network Carrier Invoicing Team
Validate and update complete dates in iDirect for orders that have a scheduled date
Assist Operations Supervisor with building return trucks
Serve as backup for Operations Supervisor’s phone and email
Performs other duties as assigned.
Bachelor's degree preferred.
One (1) year or more experience 1-2 years related experience
. Operations background (Logistics and/or Transportation) . Meets corporate competency model requirements . Organization skills . Ability to understand and follow work procedures . Communication skills (verbal and written) . Ability to build professional relationships . Practical Learning skills
Proficient in Microsoft Office tools; level.
Job Category: Administrative Services
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.