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The General Manager Logistics - Last Mile manages the overall financial, operational and employee aspects of multiple accounts. This individual is responsible for the profitable retention and growth of business within his/her span of control (multiple accounts), while ensuring that financial, employee, safety and customer satisfaction goals are met.
Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback. disciplinary actions. Warning Documentation (performance/disciplinary reviews). Performance Improvement Plans for CLS. Identify situations that needs to be elevated to the director.
Developing direct and indirect reports. Relevant HR Skills Training information. Providing on-going employee feedback. Conducting quality and effective selection of qualified personnel. Maintaining corrective staffing levels to avoid unnecessary use of outside labor.
Creating location processes and maintaining SCLM. Cross-training of CLS and CLC.
Customer satisfaction/problem resolution. Review of KPI tracking and improvement. Ensure that all staff is trained in Transportation/Distribution Management.
Improve employee retention. Reduce number of accidents against previous year. Ensure that unnecessary overtime is reviewed and reduced. Collision/Team Safety Reporting follow up with LM. Supervisor First Report of Injury reporting follow up with LM.
Recommend location process initiation and/or improvement and assign responsibility to CLC/CLS. Conduct on-going self-audits of location processes and individual accountabilities.
SOX invoice reconciliation to FFM designee (if highest level at account). SOX revenue recognition preparation FFM designee (if highest level at account). Invoice to customer.
Skills and Abilities
Demonstrated project management and facilitation skills
Strong oral and written communications skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Bachelor's degree required in business, logistics or supply chain
Seven (7) years or more in relevant logistics and transportation experience with a major carrier, dedicated contract or shipper required
Six (6) years or more in supply chain, logistics, warehouse or industry related field required
Seven (7) years or more demonstrated experience in developing complete logistics product plans and their implementation required
Four (4) years or more supervisory experience required managing/leading direct reports required
Three (3) years or more in profit & loss required
One (1) year or more with customer interaction required
Seven (7) years or more demonstrated experience in developing and implementing complete logistics solutions and project management skills required
Two (2) years or more in sales required
Seven (7) years or more with multi-clients required
DOT Regulated: No
Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.