Ryder System Transportation Hub Specialist in ALPHARETTA, Georgia

Position Description

The Transportation Hub Specialist will work within a centralized location ensuring that productivity and operational goals are met in order to deliver customer satisfaction.

Position is typically dedicated to a Hub Specialist who exhibits attention to detail, proficiency in learning new tasks, and making those tasks more efficient.


  • High School diploma or equivalent

  • Two (2) years or more Experience Experience with DOT, and driver routing with minimum of 2 years’ experience in Logistics and/or Transportation preferred

  • Two (2) years or more Experience Customer service or call center experience

  • Excellent oral and written communication and follow up skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Work independently and as member of a team

  • Use independent judgment to establish accuracy and reasonableness of information preferred

  • Utilize the available time to organize and complete work within given deadlines preferred

  • Consistently demonstrate honesty, integrity, and truthfulness which promote the team focus and a positive and credible workplace preferred

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized with strong time management skills

  • Demonstrates customer service skills to include excellent phone skills

  • Detail oriented with excellent follow-up

  • Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) (intermediate level) preferred

  • Knowledge of supply chain software applications, routing and dispatch software systems (intermediate level) preferred

  • Proficiency in Microsoft Office. Understand computer hardware and software, especially word processing, spreadsheets, and email (intermediate level)


  • Provide customer service support to drivers and client representatives in a transportation environment. Dispatch drivers accordingly, utilizing the appropriate systems

  • Partner with the field to complete all duties with 98% accuracy, on time, and follow through to internal customer

  • Understands the reason for the new tasks, assesses process and deliverables, and provides ideas for consolidation and automation

  • Assist management to provide guidance for new hires and/or any additional training needed for current staff

  • Audit and determine whether functional, productivity goals and objectives are being met (OBC Compliance, Trip Completion, Continuous Improvement) Report discrepancies to Sr. Hub Specialist

  • Responsible for monitoring the shared email account and provide timely updates and responses to the Sr. Hub Specialist

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-51766

Category Admin Support, Clerical & Service Coordinators

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8084