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Ryder System Sr. Manager FMS Collections in Alpharetta, Georgia

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Summary

The Senior Manager Collections is responsible for managing the day-to-day receivables collection process for all local accounts supporting all FMS Operating Regions and/or product lines. The position has a manager and supervisors as direct reports, in addition to collection specialists. The overall team is directly responsible for contacting customers for past due receivables, initiate dispute resolution, and escalate high risk and severe delinquency issues within established protocols. Specific job requirements are as follows: Management of collection specialists, including monitoring work progress, adherence to collection protocols, publish monthly collector scorecards, work directly with low performing collectors to improve results, establish objectives, and perform semi-annual performance reviews. Serving as first level escalation point for customers with severe delinquency, major unresolved disputes, authorization for pre-default and withholding services. Monthly and quarterly presentations to Senior Management to explain collection metrics, results, and action plans for improvement. Work on teams and various projects to improve processes. Approval of all customer defaults, ensuring appropriate collection steps, documentation, and escalations prior to default. Approval of Credit Memos in Credit Memo Workflow, ensuring appropriate back-up and validity for the credit. Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.

Essential Functions

  • Oversees the day to day activities of the local account collections team (hiring, performance management, metrics, scorecards, conf. calls, aged stmt. reviews, etc.) to ensure effective, efficient, timely, and reliable support is delivered. Coaches and counsels manager, supervisors and collection specialists on performance, sets performance standards, recommends pay actions, and responsible for other HR actions.

  • Creates action plans on complex and major collection/customer issue escalations.

  • Identifies and prepares process improvements and other special projects.

  • Performs monthly forecasting, conducts month-end conference calls and delivers quarterly receivables presentations to senior management.

  • Management Review and approval of default packages.

  • Management Review and approval all credit memos.

  • Manage vision and processes for driving collection results through manager and supervisors, establishing consistency in managing personnel and process improvement.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Ability to analyze and interpret financial data working knowledge of basic financial statements

  • Ability to manage conflict and reconcile differences

  • Manage conflict situations with customers and Ryder Field Partners

  • Demonstrates problem solving skills

  • Manage dispute resolution on customer issues

  • Strong verbal and written communication skills

  • Extensive communication with internal & external customers

  • Effectively coaches and delivers constructive feedback

  • Coach Collection Team to deliver results Required

  • Ability to influence internal and/or external constituents

  • Action plans to resolve issues with internal & external customers

  • Ability to make major, complex, or frequent decisions

  • Decision making on critical collection issues to reduce risk to the Company

  • Understand computer hardware and software, especially word processing, spreadsheets, and email

  • Working knowledge of Microsoft Office suite of systems

Qualifications

  • Bachelor's degree required in Business, Accounting, or Finance

  • Five (5) years or more commercial collections experience required

  • Five (5) years or more management or supervisory experience leading salaried personnel required

  • Two (2) years or more transportation industry and or leasing experience preferred

Travel

10-20%

DOT Regulated

No

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Job Category

Credit & Collections

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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