Ryder System Spec Regional Collection in ALPHARETTA, Georgia

Position Description

The Regional Collections Specialist is responsible for managing all collection activities associated with a portfolio of accounts assigned regionally, maintains communications with all customers within that portfolio, and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. This individual analyzes and monitors the assigned portfolio and protects Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and assertive terms enforcement. The Regional Collections Specialist works closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identifies and appropriately assigns customer billing disputes, and participates in conference calls and meetings with Ryder Senior leadership.


  • High school diploma or GED equivalent

  • Associate's degree in business, accounting, financial or related field preferred

  • Bachelor's degree in business, accounting, financial or related field preferred

  • One (1) year or more of experience in commercial collections

  • Two (2) years or more of experience in accounting/financial with the high school diploma

  • Up to One (1) year of experience in accounting/finance with an associate's or bachelor's degree

  • Ability to:

  • Work independently and as a member of a team

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Build strong customer relationships

  • Demonstrated problem solving skills

  • Strong verbal and written communication skills

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capability for multi-tasking and highly organized, with excellent time management skills

  • Strong technical aptitude - requires full use and application of relevant principles, theories, concepts and techniques; functional/technical skills

  • Demonstrated high commitment to quality; must have decision quality, approachability, composure and creativity

  • Highly thorough and dependable

  • Detail-oriented with excellent follow-up practices

  • Demonstrated knowledge of commercial collections process (intermediate level)

  • MS Office Suite skills (intermediate level)


  • Contacts customers to solicit payment, negotiatea cessation of services, obtains information on customer deductions and billing issues, re: mediate customer payment terms, and determines contract defaults

  • Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.; As appropriate, identifies root cause and works to close loop with upstream partners

  • Provides Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership, regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables

  • Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing

  • Develops documentation and user manuals as directed

  • Works with customers and all levels of operational/sales management to mitigate losses, improves receivables metrics (DRO/bad debt/dollars past due) and saves customer relationships

  • Analyzes all available financial/credit/operational data to effectively plan and execute collections strategies

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-68490

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8891