Ryder System Inside Sales Rental Account Manager in ALPHARETTA, Georgia

Position Description

The Inside Sales Rental Account Manager (IRAM) supports the Rental Sales/Marketing division and mainly supports transactional and contractual business products such as, but not limited to, commercial rental and select care services. The IRAM's purpose is to increase Ryder's rental sales presence ensuring the generation of profitable new accounts while retaining existing accounts, as well as generating additional lease sales through qualification and lead exchange for the organization, improving the lease sales productivity and performance for the Lease Sales organization. The end result should be pure rental revenue growth, improved profitability, and fleet growth in assigned locations.


  • High school diploma or GED equivalent

  • Bachelor's degree in marketing or related area of study preferred

  • Two (2) years or more of experience in sales or equivalent sales training with high school degree or up to one (1) year of experience in sales or equivalent sales training with a bachelors degree

  • Up to one (1) year of experience in transportation and logistics industry preferred

  • Strong verbal and written communication skills

  • Ability to build strong customer relationships

  • High energy, self directed, self motivated and able to work as part of a team, as well

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capability for multi-tasking and highly organized, with excellent time management skills

  • Highly thorough, dependable, and able to maintain a high degree of professionalism

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Working knowledge of Ryder procedures (i.e. credit, payment terms, insurance coverage, etc.) [advanced level] preferred

  • Proficiency in Microsoft Office (MS Word, Excel, PowerPoint, Outlook) [intermediate level] preferred

  • Knowledge of CRM systems [intermediate level] preferred



  • Develop leads through prospect marketing and telephone solicitation; assess customer's needs and develop a proposal through the use of product knowledge; work with rental operations to ensure the equipment is available. The IRAM is also responsible for identifying new business opportunities and quoting leveraged products such as but not limited to insurance sales, select care products, and used vehicle sales


  • Contact actual decision maker, developing a competitive proposal


  • Build and maintain a positive and proactive relationship with customers through multiple customer contacts and phone calls; ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals


  • Retain customers in a price competitive market; schedule a time for retention reviews to long term rental customers to ensure Ryder keeps a good relationship


  • Conduct proposal and contract development, maintain customer files, prepare follow-up correspondence and coordination with other BU departments; maintain FIS integrity and accuracy of customer data in the DPS system; conduct administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling


  • Follow-up within a specific time frame; comply with company procedures; deal diplomatically with collection of past due receivables

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-53904

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 50-60%

Position Code 8070