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Ryder System Collections Supervisor in ALPHARETTA, Georgia

Position Description

The Collections Supervisor is responsible for day-to-day operations of a work group, to include :

  • Audit and approve credit memos.

  • Coordinate aged statement reviews with collectors to ensure adequate and proper performance.

  • Participate on Business Unit conference calls with collectors to maximize effectiveness.

  • Review and audit collector work to ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are executed.

  • Provide prompt feedback to collectors on performance.

  • Provide day-to-day work direction and primary input on hiring, firing, performance, and reward decisions.

  • Ensure work coverage for the group, including scheduling, attendance management, and payroll.

  • Provide training on all aspects of the job to new and existing collectors.

  • Develop, create, and maintain existing Desktop Procedures and Protocols.

  • Lead and participate in projects to include Department, SSC, Division, and Corporate initiatives.


  • Bachelor's degree in Business, Finance or Accounting or 8 (eight) years related business work experience


  • Requires full use and application of relevant principles, theories, concepts and techniques

  • General knowledge of functional area(s) assigned


  • Manages day-to-day work processes and results to established service levels

  • Supervises exempt and nonexempt employees Provides day-to-day work direction

  • Primary input to hiring, performance, and rewards decisions for a group of employees Provides guidance, coaching and training

  • Ensures work coverage for the group, including scheduling, attendance management, and payroll

  • Manages to the ASL Acts as the primary escalation point and resolves and addresses issues within established guidelines

  • Implements and administers quality control/assurance processes and procedures and conducts audits

  • Participates in the development of goals to maintain optimum efficiency

  • Develops and maintains desk procedures, training manuals, internal control documentation

  • May lead or participate in projects to include department, SSC, division and corporate initiatives

  • Acts as the SME for the group and or business process

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-72515

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8889