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Ryder System Senior Quality Control Manager - Distribution / Warehousing in Allentown, Pennsylvania

Current Employees:

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The Senior Quality Control Manager provides leadership for the Distribution Center and supervisors, who are directly responsible for quality control solutions of all incoming products. The incumbent will have and maintain high level interface directly with the customer on a regular basis

Essential Functions

  • Knowledge of AQL (Acceptable Quality Level) sampling / methodologies strongly preferred.

  • Experienced and comfortable interfacing with the client on a daily basis.

  • Manage a Quality Coordinator and 8 to 10 Quality Associates over 2 shifts.

  • Perform set amount of inspection audits for quality control on incoming domestic & international product and share the results with the relevant department.

  • Manage and update QC samples (Keeping sample, Final sample, etc.).

  • When a quality issue occurs, report it and solve the problem as a team.

  • Monitor and Classify defects.

  • Incoming inspection and Process defects are counted, managed, and reported to Sr. Engineer. (Cause analysis after isolation of defective products.)

  • Pays attention to detail and make accurate measurements. (Incoming inspection, Process QC)

  • Enter inspection and analysis results in system. (Manage data entry on a daily basis.)

  • Continuous training and feedback on inspection and measurement methods.

  • Verification and testing of new SKUs.

  • Monitor employee productivity and provide constructive feedback and coaching.

  • Organize workflow and ensure employees understand their duties or delegated tasks.

  • Communicate information from senior management to employees and vice versa.

  • Responsible for staffing, training and employee relations.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Excellent problem solving skills.

  • Excellent oral and written communication skills with demonstrated leadership capabilities.

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

  • Ability to work independently and as member of a team.

  • Flexibility to operate and self-driven to excel in a fast-paced environment.

  • Capable of multi-tasking, highly organized, with excellent time management skills.

  • Detail oriented with excellent follow-up practices.

  • Strong organization, analytical, and computer skills.

  • Ability to create and develop an inclusive and engaged work environment.

  • Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred).


  • Bachelor's degree required in Business, Logistics, Supply Chain, or a minimum of 8 years of relevant work experience.

  • Master's degree preferred in Business, Logistics, or Supply Chain.

  • Five (5) years or more in Supply Chain, Logistics, warehouse or industry related field required.

  • Three (3) years or more Supervisory experience required.

  • Two (2) years or more Profit & Loss experience preferred.

  • Two (2) years or more Application experience of Lean principles, systems and tools required.

Travel: 0-10%

DOT Regulated: No




Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R24118

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.