Ryder System Director of Customer Logistics in Allentown, Pennsylvania
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The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.
Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary
Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations
Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers
Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
- Performs other duties as assigned
Skills and Abilities
Excellent problem solving skills
Excellent oral and written communication skills with demonstrated leadership capabilities
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Ability to inspire and develop others
Ability to create and develop an inclusive and engaged work environment
Ability to effectively oversee management of Profit and Loss statements using data sets
Excellent leadership skills and ability to manage a diverse team of frontline managers and customers
Bachelor's degree required in business, logistics, supply chain or related field or eight years related experience
Master's degree preferred in business, logistics, supply chain or related field or eight years related experience
Ten (10) years or more in logistics/supply chain experience in a multi-location/transportation hub environment required
Five (5) years or more in sales leadership in a frontline support role required
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Five (5) years or more in P&L including forecasting and managing financial targets required
Six (6) years or more supervisory experience required
Five (5) years or more prior experience implementing a LEAN work environment preferred
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.