Ryder System Service Advisor / Customer Service Coordinator - Fleet Maintenance in Albany, New York
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You are the driving force behind our company.
Start your career with Ryder today!
At Ryder, our most important competitive advantage is our people. As a Service Advisor (Scheduling Coordinator), you’ll be part of a dynamic team, equipped to succeed, and empowered to develop your career.
For over 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
At Ryder, we offer outstanding incentives:
Generous Paid Time Off!
Free Job training and development!
Career advancement strategies that will help you secure your future!
We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.
One Man, One Truck, and A Dream:
https://www.youtube.com/watch?v=u7nizKsPCdw&feature=youtu.be Why Should You Join The Ryder Family?
Apply today and see why a job with Ryder is what you’ve been looking for.
Work Schedule: Monday - Friday 10:00am - 7:00pm
The Service Advisor II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.
Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room Administrative
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Accounts Payable
Create repair orders for technicians
Performs other duties as assigned.
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment
Skills and Abilities
- Strong computer skills to include spreadsheet and word processing software packages required
Two (2) years or more customer service with issues resolution experience required required
Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.