Ryder System Coord Lead in Roswell, Georgia

Opportunity Details:

Position Description:

The Lead Coordinator is responsible for the assignment and coordination of activities within the maintenance group to ensure a productive workforce that supports the facility

Requirements:

  • High school diploma or GED equivalent

  • One year certificate from college or technical school

  • Up to one (1) year of experience working in a call center environment

  • Three to six (3-6) months of related experience working as a call center agent

  • Ability to:

  • Read and/or listen and understand information and ideas communicated

  • Listen, write, and speak effectively. Inform, explain, and give instructions; ability to write routine reports and correspondence and speak effectively

  • Work independently and as a member of a team

  • Motivate and guide other members of the team

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Strong verbal and written communication skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capability for multi-tasking and highly organized, with excellent time management skills

  • Strong mechanical skills

  • Detail-oriented with excellent follow-up practices

  • Computer skills (advanced level)

  • Depending on location, may be required to be equipment certified

Responsibilities:

  • Determine schedules adjustments, sequences, and assignments for work activity, based upon work priority, team availability and skill of personnel

  • Effectively oversee team members to ensure all assigned activities are performed effectively and efficiently in accordance with departmental leadership

  • Function as a point person for routine issues or questions during the day to day operations; the candidate will have to have a thorough understanding of all MMC/RCRC related process and procedures to effectively assist in all matters related to case management

  • Confer with personnel, such as management, quality auditors and customers to coordinate work activities and communicate with the team members to provide direction if changes are necessary for managing cases

  • Participate in various aspects of case management under the guidance of the supervisor or managerPerforms other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-40404

Job Locations US-GA-Roswell

Posted Date 5/8/2017

Category Admin Support, Clerical & Service Coordinators

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8086