Ryder System Director Customer Logistics (DCL) I - DM in Plainfield, Indiana

Opportunity Details:

Position Description:

The Director Customer Logistics I is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expandiing business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics.

This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.


  • Bachelor's degree in business, logistics, supply chain or related field or eight (8) years of related experience is required. A master's degree is preferred.

  • A minimum of ten (10) years Logistics/Supply Chain experience in a multi plant/warehouse environment required

  • Demonstrated experience in developing and implementing complete logistics solutions and project management skills required

  • A minimum of five (5) years of P&L experience, including forecasting and managing financial targets, required

  • A minimum of six (6) years of supervisory experience required

  • Experience implementing a LEAN work environment preferred

  • Excellent problem solving and oral and written communication skills, with demonstrated leadership capabilities

  • Ability to create and maintain professional relationships within all levels of the organization (work groups, peers, customers, etc.)

  • Ability to create and develop an inclusive and engaged work environment. Ability to effectively oversee management of profit and loss statements using data sets

  • Ability to inspire and develop others

  • Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management, at a strategic level preferred


  • Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.

  • Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR).

  • Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement.

  • Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts.

  • Manage operations to meet or exceed internal and external KPIs. Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.

  • Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.

  • Monitor and hold operations accountable for maintiaining a safety culture that meets or exceeds annual safety targets.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2016-36112

Job Locations US - IN - Plainfield

Posted Date 1/2/2017

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 10-20%

Position Code 8471