Ryder System IT Analyst II - QA Support in MIAMI, Florida

Opportunity Details:

Position Description:

The IT Analyst will complement the existing FMS QA Support team reporting within the Information Technology Department at Ryder Headquarters in Miami. The analyst will perform test planning, execution and support for Ryder's FMS (Fleet Management Solutions) applications. The Analyst serves as liaison between the end users and the technical team. They will work to resolve system issues and understand requirements for new functionality or enhancements to existing system(s). The ideal candidate for this position is someone who comes from Ryder's FMS field organization. A candidate outside of Ryder would also be considered if they have testing experience in transportation, shop, point of sale, or reservation type applications.


  • Bachelors degree with emphasis in Computer Science, MIS, Business or equivalent work experience

  • A minimum of 3 years experience in Transportation application system testing


  • Understanding of Service Delivery Life Cycle

  • Ability to create test plans using business requirements

  • Ability to perform end user system support

  • Effective verbal and written communication skills

  • Ability to work within a diverse team environment

  • Ability to work in a self-directed mode (Understand role and proactively guide own daily work within that role)

  • Experience in testing Web, .net and/or AS400 applications

  • Provide Production Support as needed

  • Ability to lead callers by asking questions to identify the real problem

  • Provide high quality customer service

  • Ability to work with Shop operations group to understand their requirements, problems or opportunities and assist in ways to change the system to address them

  • Ryder SMO application knowledge a plus

  • Ryder shop business knowledge a plus


  • Create test cases (realistic business situations) and perform functional testing to ensure that business requirements are met

  • Maintain and report status on issues identified during testing assignments

  • Work to understand the business areas and applications that the team supports

  • Work with development teams to understand and ensure requirements are met

  • Provide production support as needed within Service Level Agreements

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-37192

Job Locations US - FL - MIAMI

Posted Date 2/10/2017

Category Information Technology

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9301