Ryder System Account Lead - Shipment Management in Jonestown, Pennsylvania

Position Description

As part of the Ryder team, the Account Lead - Shipment Management will handle a variety of tasks.

This role is responsible for On-time Performance Management and ensuring that all loads are properly scheduled and managed for On-time Pick-Up. Identify service trends and apply sound root cause analysis. Create and implement solutions to positively impact carrier performance. Accountable for ensuring site capacity planning, exception management and operations readiness is in line with client business needs. Responsible for ensuring Primary Carrier Tender Acceptance and Cost Compliance is at or above goal.


  • A High School diploma or GED equivalent is required for this position

  • Experience with the requirements for freight movement (truckload, air, small parcel, LTL, etc.) is required

  • Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

  • Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options.


  • Experience with Lotus Notes

  • A strong preference to have a Bachelor's degree in Transportation Management, Logistics, Business Administration or related field

  • Candidate must possess excellent communications skills, both written and verbal, and have a strong executive presence


Responsibilities will include:

  • Handling extensive telephone calls from internal and external customer base

  • Identify possible transportation problems and resolve quickly and in a cost effective manner utilize the most efficient and cost effective mode determination for Ryder and the customer

  • Identify possible cost savings for the customer

  • Receive and enter shipment level information from customers into TMC operational support systems provide logistical solutions to customer requirements and requests act as after-hours contact via pager for customer account facilitation of non-typical or specialized customer requests route shipments using enabling technologies and business processes to insure maximum value to customers assist SMR and new hires in training and on-going operational activities utilize methods and procedures to achieve process compliance and organizational goals support and maintain standard customer and operational reporting

  • Provide feedback and recommendations to drive continuous improvement at account and operational level data interpretation and cleansing support

  • Track and Trace/POD inquiries resolve and track customer complaints and issues provide feedback on SMR performance insure and promote a safe and secure work environment related duties as assigned by Management

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-PA-Jonestown

Posted Date 4 weeks ago

Requisition ID 2017-45716

Category Operations Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9011