Ryder System Customer Service Rep Rental & Ops in Holland, Michigan

Opportunity Details:

Position Description:

The Customer Service Rep position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Requirements:

  • High school diploma or GED equivalent

  • One (1) year or more of experience in sales and/or customer service

  • Strong verbal and written communication skills; ability to get both verbal and written communication across that has the desired effect

  • Goal oriented, drive for results, assertive, and deal well with ambiguity

  • Possessing a high degree of initiative; must have high level of energy and be a self-motivated and self-directed person

  • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments; ability to focus on multiple projects and activities simultaneously

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Demonstrated customer service skills

  • Proficiency in Microsoft Office environment (intermediate level)

  • Proficiency in using office equipment and computers (intermediate level)

Responsibilities:

  • Is responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations; executes customer communication protocol

  • Handles all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers

  • Is accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands

  • Workflow management: enhances productivity through effective scheduling and planning

  • Generates purchase/repair orders and maintenance of files

  • Parts management: contributes to cost containment through inventory planning and warranty

  • Ensures compliance with all company, local, state, federal and other regulatory agencies policies

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-37269

Job Locations US - MI - Holland

Posted Date 2/7/2017

Category Admin Support, Clerical & Service Coordinators

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8069