Ryder System Maintenance Manager in HARTFORD, Connecticut

Opportunity Details:

Position Description:

The Maintenance Manager I (MM I) supports the operations and personnel for approximately up to 1750 equivalent truck units, comprised of one or more locations. May have direct responsibility for Senior Service Managers I/II, Service Managers I/II, and/or Shift Supervisors. This position ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) within the business unit, which is inclusive of all maintenance and quality processes and financial measures. This position ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) and business unit, which is inclusive of all maintenance and quality processes and financial measures. This position is critical as a liaison with customers, supporting the sales process and assisting in customer problem resolution in regards to maintenance services. The position also participates in the growth of the branches/business unit through increased customer retention, expansion and new sales. The position ensures that all locations within the assigned branches/business unit under his/her control comply with company policies and are operating within Federal, State, Provincial, and Local laws. Additionally, this position will require the individual to collaborate with all functional groups to meet operational excellence standards.

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Requirements:

  • Bachelor's degree (Business or Engineering preferred) preferred or 5-8 years maintenance and leadership experience

  • Excellent technical knowledge of vehicle specifications and applications

Responsibilities:

  • Customer Management Provides maintenance leadership, support, guidance and direction for Sales Personnel for given locations or Business Unit

  • Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met; works with customers to resolve issues

  • Directly responsible for customer relationship management to include issue resolution, customer satisfaction and retention, as well as ensuring uptime

  • Safety/Environmental Management Ensure that all maintenance personnel adhere to Ryder Safety policies, procedures and standards

  • Ensure that all Ryder locations meet all safety standards and specifications

  • Ensure all locations operate in compliance with Federal, State, Provincial, and Local environmental regulations

  • Labor Management Evaluate, coach and develop maintenance management within assigned locations or Business Unit

  • Ensure that maintenance productivity standards are met within assigned locations or Business Unit

  • Quality/Compliance Management Supports, communicates, implements and measures performance against all corporate initiatives

  • Accountable for quality assurance standards across his/her business unit or branches and responsible for implementing solutions and/or actions to resolve any identified deficiencies

  • Supports, communicates and ensures compliance with all Federal, State, Provincial, and Local regulations

  • Supports, communicates and ensures compliance with all corporately mandated policies, procedures and processes

  • Fleet Asset Management Supports Director of Operations in all aspects of maintenance and maintenance management as the technical expert for given locations or Business Unit

  • Supports Asset Manager and Sales in maximizing asset utilization through managing downtime and outservice of vehicles

  • Accountable for key maintenance measurements and results across his/her business unit or branches

  • Accountable for all maintenance related assets across his/her business unit or branches

  • Financial Management Measure, track and perform on-going analysis to ensure process and financial objectives are met. Accountable for all maintenance-related costs and controls across his/her business unit or branches

  • Financial Impact Responsible for up to 1750 Truck Equivalencies in one or more locations within a geographic area of a business unit

  • Ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) within the business unit, which is inclusive of all maintenance and quality processes and financial measures

  • Ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) and business unit, which is inclusive of all maintenance and quality processes and financial measures

  • Liaison with customers, supporting the sales process and assisting in customer problem resolution in regards to maintenance services

  • The position also participates in the growth of the branches/business unit through increased customer retention, expansion and new sales

  • Employees Supervised The Maintenance Manager directly or indirectly supervises all maintenance management within a geographic area of a business unit

  • These would include but are not limited to: Senior Service Managers I/II, Service Managers I/II, Shop Operations Managers, Shift Supervisors and Technicians-in-Charge. The primary duties of these positions are to manage all aspects of maintenance, properly maintain all Ryder assets and meet both process and financial objectives. Safety Sensitive or DOT Regulated This position is responsible for all the safety related operations within their span of control to ensure all requirements related to OSHA, DOT and DOT Regulated Employees are administered properly

  • Travel Requirements Percentage of travel time required could be 10% - 75%

  • It varies depending on geographic responsibility

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-36162

Job Locations US - CT - HARTFORD

Posted Date 1/4/2017

Category Maintenance Management

Employment Type Regular - Full Time (4)

Travel Requirements Greater than 60%

Position Code 8568