Ryder System Rental Billing Supervisor in ALPHARETTA, Georgia

Opportunity Details:

Position Description:

The SSC Supervisor is responsible for the day-to-day operations of a work group. This includes work analysis and staffing; customer interaction; financial forecasting/cost control; quality assurance; continuous improvement/performance; and management of assigned staff.

This role is focused on maintaining steady workflow and productivity; meeting service/productivity standards and resolving operational problems; and identifying business process opportunities.


  • Bachelor's degree in business, finance, accounting or eight (8) years of related business work experience

  • Eight (8) years or more of experience with full use/application of relevant principles, theories, concepts and techniques

  • One (1) year or more of supervisory experience

  • Ability to:

  • Build strong customer relationships

  • Delegate and direct others. Fairness to direct reports

  • Consider a broad range of internal and external factors when solving problems and making decisions

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Possesses strong technical aptitude

  • Effective leadership skills; motivates others; provides direction to employees according to established policies

  • Excellent organizational skills; priority setting; operates within established guidance

  • Demonstrated problem solving skills

  • Excellent collaboration and team building skills

  • Strong verbal and written communication skills

  • Exercises judgment within defined procedures and policies to determine appropriate action

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capable of multi-tasking and highly organized, with excellent time management skills

  • Detail-oriented with excellent follow-up practices

  • General knowledge of functional area(s) assigned

  • Rental experience (intermediate level, Preferred)

  • Proficient in Microsoft Office


• Manages the day-to-day work processes and results to established service levels

• Provides day-to-day work direction

• Supervises exempt and non-exempt employees

• Provides primary input to hiring; performance and rewards decisions for a group of employees,; guidance, coaching and training; ensures work coverage for the group, including scheduling, attendance management and payroll

• Manages the ASL

• Acts as the primary escalation point; resolves and addresses issues within established guidelines

• Implements and administers quality control/assurance processes and procedures and conducts audits

• Participates in the development of goals to maintain optimum efficiency

• Develops and maintains desk procedures, training manuals, internal control documentation

• Acts as the SME for the group and or business process

• May lead or participate in projects to include department, SSC, division, and corporate initiatives

• May recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes

• Often serves in a consultant or advisory capacity; regularly interacts with field management and customers

• Administers company policies that directly affect subordinate employees

• Recommends improvement to department policies and practices

• Ensures that work is performed consistently and timely within company policies and procedures

• Performs other duties as assigned.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2016-35968

Job Locations US - GA - ALPHARETTA

Posted Date 12/21/2016

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8889