Ryder System National Customer Collections Specialist in ALPHARETTA, Georgia

Position Description

The National Customer Collections Specialist (NCCS) will work directly with customers as an advocate to effectively manage the Ryder receivable base, through partnering with the customer key decision makers, their payables process (corporate and division locations), and by providing service and support to billing issues. The NCCS will interact with National Sales, National Rental, Operations Management and Sr. Finance Management for collection of accounts receivable, customer support in dispute resolution and oversight in risk of loss.

Requirements

  • Associate's degree or five (5) years of related experience required

  • Equivalent financial service experience is highly preferred (collections, credit, customer service, billing or related field)

  • Ability to develop an understanding and familiarity of the customer’s processes, build rapport, and provide customer service skills in order to optimize receivables and provide timely support and resolution of issues

  • Ability to work independently and effectively handle multiple tasks with limited supervision

  • Strong time management skills and ability to assess and prioritize multiple requests while being held accountable for financial results

  • Ability to work in a fast paced business environment while maintaining a high degree of integrity and professionalism with the customer base

  • Ability to understand accounting concepts as they apply to forecasting, reconciliations and overall portfolio management

  • Ability to develop and maintain rapport with senior management and customers (corporate and division locations) within national customer base, including C-level

  • Ability to identify, recommend, and develop billing/invoicing/operating/collections processes to efficiently interact with customer processes to shorten the order-to-cash cycle

  • Strong people/peer relationships and persuasiveness skills

  • Excellent written, verbal and active listening skills

  • Strong oral and written communications skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, and with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Intermediate level MS Excel skills, such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles and page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars and menus, protecting a worksheet, filtering options, and chart formatting options, and working with functions and pivot tables

  • Working knowledge of Ryder’s communications platforms (CARMS, FIS, RIDE, and MS Office) and internet browser tools

  • Proven problem solving analysis, Act as the single receivables advocate contact for the National Customer Collection (Lease, Rental, & On Demand Maintenance) portfolio responsible for managing tactical accounts receivable (A/R) issues, supporting the National Account Manager (NAM), National Rental Manager (NRM), Director of Operations (DOO) and Sr Finance Management, allowing them to manage the strategic customer issues for the accounts. effectively identifying and resolving customer problems in a timely and efficient manner

Responsibilities

  • Act as the single receivables advocate contact for the National Customer Collection (lease, rental, and on-demand maintenance) portfolio; responsible for managing tactical accounts receivable (A/R) issues, supporting the National Account Manager (NAM), National Rental Manager (NRM), Director of Operations (DOO) and Sr. Finance Management, allowing them to manage the strategic customer issues for the accounts

  • Responsible for service and support for resolving deductions and disputes on billed invoice open amounts based on partial payment, analysis or customer feedback, and the resolution, or facilitation of resolution, of the invoice amount(s) as it relates to lease, rental and on-demand maintenance disputed rates, days, miles, subs, accidents, fees, insurance, license, tax and/or maintenance (Ryder or customer unit), including purchase orders, repair orders, fee mark-up or other customer requirements or special instructions, etc.,for all the accounts within the portfolio of business, by means of customer payment, invoice credit or combination thereof; and as necessary, identify root cause and close loop resolution on recurrence deductions and disputes in upstream people and process

  • Provide regular updates and overview summaries on open A/R to customers to ensure aged receivables, disputes and deductions are managed within financial targets; Provide regular touch points with the customer to ensure satisfaction with open receivables

  • Provide Ryder’s Finance organization Senior Leadership, NAM, NRM and DOO with forecasting on receivables, including bad debt expense, risk of loss or other major dispute adversely impacting financial metrics or service levels, through information gathered by collections and receivable management, in order to help manage negative impact to the organization

  • Participate in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Credit Billing/Invoicing, or Customer Service

  • Other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-GA-ALPHARETTA

Posted Date 3 weeks ago

Requisition ID 2017-45219

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8453