Ryder System Lease Collection Analyst in ALPHARETTA, Georgia

Opportunity Details:

Position Description:

The Lease Collection Analyst will work with Directors of Operations, Directors of Sales, all necessary field / SSC personnel and Ryder customers as it relates to activities associated with collection of past due accounts receivable, dispute resolution and mitigation of risk associated with over credit limit scenarios.


  • HS Diploma/GED and 3 (three) years related business experience (accounting/financial) or AA and 2 (two) years work experience; or a Bachelor's degree and 1 (one) year related experience


  • Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

  • Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles and page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars and menus, protecting a worksheet, filtering options, and chart formatting options

  • 4 Years comparable Ryder work experience involving heavy customer and field contact and/or equivalent financial service experience is highly preferred (credit, collections, customer service or related field)

  • Prior experience in negotiating with various levels of internal and external management is highly preferred

  • Working knowledge of FIS, Walker and web-based collection systems preferred

  • Ability to effectively handle multiple tasks with limited supervision while being held accountable for productivity and financial results

  • Proven track record in effectively identifying and resolving customer problems in a timely and efficient manner

  • Demonstrated written and verbal communication skills to large audiences

  • Ability to work in a fast paced business environment while maintaining a high degree of integrity and professionalism with the customer base

  • Ability to understand accounting concepts as they apply to forecasting, reconciliations and overall portfolio management

  • Ability to develop and maintain rapport with senior management and serve as a process manager


  • Coordinate collection efforts with Ryder management to ensure that financial objectives/goals are achieved

  • Resolve disputed items by gathering facts and information from internal and external customers including the identification of the appropriate point of contact at the customer location and coding of the disputes in the nFusion platform

  • Credit memo preparation, review and submission for processing

  • On a daily basis, identify and contact past due customers according to available resources making an average of 30 to 50 calls per day with a minimum average of 60 minutes on outbound calls

  • Identify recurring problems and make recommendations for process improvements

  • Establish, prepare for and participate in multiple conference calls to review high-risk accounts at the Director and Vice President level

  • Prepare and submit forecasts on a monthly basis that may include combining of multiple forecasts from other individuals

  • Make day to day credit decisions on service extension to existing customers - through account analysis and negotiation with internal/external customers

  • Make recommendations based on negotiation and analysis for discontinuance of service and preparation of files for contractual default

  • Serve as the senior process owner relative to receivable management (to include collection of contractual lease payments) in coordination with the Director of Operations

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-36467

Job Locations US - GA - ALPHARETTA

Posted Date 1/11/2017

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8891